WebInterpoint
FAQ's

1. How many people can your product accommodate? WebInterpoint accommodates up to 100 by default – with no advance to us required. If you might have more than 100 showing up, please let us know in advance so we can change your account settings.

2. How secure is your service? Highly. Attendees must know the date and time of your conference, the login page URL, and the Participant Entry Code to get in. All sessions use SSL encryption to keep hackers from spying on your meetings at the information traverses the public internet.

3. What are the major differences between per-minute web conferencing and flat rate web conferencing (payment options and features)? Our default pricing for WebInterpoint is per-minute; you pay only for actual usage – by the minute, per person connected. Per-minute pricing is a post-pay model; we invoice you at the end of each month based on actual usage. Our flat-rate model is a subscription-like service; you pre-pay monthly for “Rooms”. The number of Rooms you buy defines how many simultaneous meetings you can have. The size of the Room (the number of attendees it will accommodate) determines the rate you pay.

4. How easy is it to switch from a pay-as-you-go Room to a flat-rate Room? Flat-rate Rooms require a separate service agreement and new codes to be issued for you. This can be done quickly, however, you will be required to pre-pay for your new flat-rate Room(s) for both the current month (prorated) and the first full calendar month.

5. If I use Webinterpoint, do I have to use your phone conferencing? No, but for 3 or more participants, you should probably consider it.

6. Can you record my web conference? How much? Please click here for complete details on recording a web conference and the related charges.

7. How long does it take to receive my recording and what format will it be sent in? If your recording requires little or no editing, it will be ready within approximately 48 business hours. The format of the media file is Macromedia’s Flash.

8. With the flat-rate web conferencing plan, does the monthly fee include phone conferencing? No, we charge separately for that.

9. Is Remote Control a separate service? No, remote control and application/desktop sharing are included features of WebInterpoint. Also, our QuickStart guide gives a good overview of most features and how to initiate them.

10. If I don’t use my codes for a certain period of time do they expire? Do I need to reactivate my account? We have never deactivated codes or accounts for inactivity in the past. In the future, should we decide to do so, you will be given plenty of advance notice via phone and email.